Your Questions, Answered.
🚚 Shipping FAQs
Where do you ship?
We currently ship all over India and to select international countries.
How long does shipping take?
Orders are processed within 24–48 hours. Domestic delivery takes 4–7 business days, and international delivery may take 10–15 business days.
Shipping charges?
We offer free standard shipping on all prepaid orders above ₹999. Charges may vary for COD or international orders.
How to track order?
Once your order is shipped, you'll receive a tracking link on your email and WhatsApp.
🔁 Order & Return FAQs
Cancel/change order?
Yes, you can cancel or modify your order within 2 hours. Email us or message on Instagram for quick help.
Return policy?
We accept returns for defective or wrong items within 3 days. Used jewellery cannot be returned.
Received wrong item?
So sorry! Please email us with photos and we’ll replace or refund immediately.
💎 Product FAQs
What materials do you use?
All pieces are crafted with stainless steel and 18K gold-plating. Premium quality, anti-tarnish and durable.
Will it tarnish?
No. Our jewellery is water-resistant, sweatproof, and anti-tarnish — made to shine for years.
Hypoallergenic?
Yes, all our products are skin-safe, nickel-free and perfect for sensitive skin.
How to care?
Wipe with a soft cloth after use. Avoid perfumes or chemicals for longer durability.
❓ General FAQs
Gift packaging?
Yes! You can add our premium gift box at checkout or request us during order — we got you covered.
Discounts or offers?
Follow us on Instagram @luxifyjewel and subscribe to our newsletter to stay updated on exclusive deals.
Bulk/custom orders?
Absolutely. Contact us via email or WhatsApp for customizations or bulk orders for weddings/events.