Your Questions, Answered
Everything you need to know about Luxify jewellery, shipping, orders, and care. Can't find your answer? We're here to help.
Shipping & Delivery
Where does Luxify ship?
Click to flipWe currently ship all over India and to select international countries including USA, UK, Canada, Australia, UAE, and Singapore.
How long does shipping take?
Click to flipOrders are processed within 24–48 hours. Domestic delivery takes 4–7 business days, while international delivery may take 10–15 business days.
What are the shipping charges?
Click to flipWe offer free standard shipping on all prepaid orders above ₹999. Charges may vary for COD or international orders.
How can I track my order?
Click to flipOnce your order is shipped, you'll receive a tracking link on your registered email and WhatsApp.
Orders & Returns
Can I cancel or change my order?
Click to flipYes, you can cancel or modify your order within 2 hours of placing it. Email us or message us on Instagram for quick assistance.
What is your return policy?
Click to flipWe accept returns for defective or wrong items within 3 days of delivery. Used jewellery cannot be returned for hygiene reasons.
What if I received the wrong item?
Click to flipSo sorry for the inconvenience! Please email us with photos of the received item and your order number, and we'll arrange a replacement or refund immediately.
How long do refunds take?
Click to flipOnce we receive the returned item and inspect it, refunds are processed within 5-7 business days.
Product & Materials
What materials are used?
Click to flipAll pieces are crafted with premium stainless steel and 18K gold-plating. We use high-quality materials that are anti-tarnish and durable.
Will the jewellery tarnish?
Click to flipNo. Our jewellery features advanced anti-tarnish technology, making it water-resistant, sweatproof, and designed to maintain its shine for years.
Is Luxify jewellery hypoallergenic?
Click to flipYes, all our products are skin-safe, nickel-free, lead-free, and perfect for sensitive skin. They're designed for comfortable everyday wear.
How do I care for my jewellery?
Click to flipGently wipe with a soft cloth after use. Store in a dry place, avoid contact with perfumes, chemicals, or excessive moisture.
General Questions
Do you offer gift packaging?
Click to flipYes! You can add our premium gift box at checkout or request it during order placement. All orders come in beautiful Luxify packaging.
Are there any discounts or offers?
Click to flipFollow us on Instagram @luxify_india and subscribe to our newsletter to stay updated on exclusive deals and special promotions.
Do you accept bulk/custom orders?
Click to flipAbsolutely. Contact us via email or WhatsApp for customizations or bulk orders for weddings/events. We offer special pricing for bulk orders.
How do I contact customer support?
Click to flipEmail us at luxifyjewel@gmail.com, WhatsApp us at +91 89763 64489, or DM us on Instagram @luxify_india. We respond within 24 hours.
Still Have Questions?
Can't find what you're looking for? Our team is ready to assist you with any queries about our products, orders, or custom designs.